Returns & Exchanges

At Shuga Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Please note that opened media and vintage collectibles may be subject to specific restocking guidelines to ensure quality standards.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely package the items in their original protective mailers or equivalent sturdy packaging to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label or your own postage to the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.